Our standard delivery charges are as follows:

Orders under £200.00 - £4.95
Orders over £200.00 - Free Delivery

Please note that where applicable, our current delivery costs apply to deliveries to the UK Mainland only. Very rarely there may also be additional charges for the delivery of certain products to addresses in the Scottish Highlands and the north of Scotland. In the unlikely event of there being an additional charge we will contact you to discuss your options. We do offer a delivery service to Northern Ireland, The Republic of Ireland and various European countries for a large selection of our products. Please call us to discuss these costs as they will vary widely depending on the products you wish to purchase. We hope to widen our delivery service in the near future so please keep visiting the site for changes.

2. Delivery Policy

Please read through our delivery policy carefully, as every order automatically carries with it the acceptance, on part of the customer, of the general terms and conditions set forth hereinabove.

2.1 Please note that where applicable, our current delivery costs apply to deliveries to the UK Mainland only. Very rarely there may also be additional charges for the delivery of certain products to addresses in the Scottish Highlands and the north of Scotland. In the unlikely event of there being an additional charge we will contact you to discuss your options. We do offer a delivery service to Northern Ireland, The Republic of Ireland and various European countries for a large selection of our products. Please call us to discuss these costs as they will vary widely depending on the products you wish to purchase. We hope to widen our delivery service in the near future so please keep visiting the site for changes.

2.2 We attempt to deliver all orders as quickly as possible; however, lead times vary depending on the range of products you choose and whether we can deliver from stock, directly from the manufacturer or whether they are made to order. If we have the items on your order in stock, our standard delivery charge covers a UK next working-day-delivery service.

2.3 Our standard delivery service covers Monday to Friday deliveries and excludes Saturday deliveries. We can arrange for a delivery of certain items of furniture on a Saturday, but these are charged at an additional cost to our standard delivery charge. Please contact us for information on our costs for Saturday deliveries.

2.4 For all large furniture orders over the value of £250.00, which may include items such as a bed, wardrobe or chest of drawers, you need to notify us of any access constraints that may hinder or affect delivery. Typical contraints may include narrow passages, stairways, low ceilings and unusual doorways. It is the customer’s responsibility to check that the furniture can pass through doorways and stairways. Certain ranges of furniture come fully assembled; however, if you are unsure about access we do offer a service which the furniture comes unassembled. If you live in a flat, please advise us which floor you live on and if there are usable lift facilities in your building. You must notify us of any of these constraints, within 7 working days of receipt of your order confirmation and our terms and conditions. If your delivery is refused by our home delivery company or any 3rd party delivery company acting on our behalf for any of the aforementioned issues, we reserve the right to charge you a redelivery fee of £100.00.

2.5 The delivery of your order will require a signature from yourself on receipt of the order from our delivery company. You may request on the delivery page of our checkout process on our website that our delivery company leaves your order with a neighbour if you are not at home. You may also request that our delivery company leaves your order in a safe place on your property if you are not home. Please note that in both circumstances where you are not present to sign for your order and your order is either left with a neighbour or in a safe place on your property, under your instruction, this would be done at the customers risk. In some cases where your order is for large items of furniture such as as a bed, wardrobe or chest of drawers your order will require a signature from yourself, a family member or friend at the point of delivery.

3. Order Tracking

Because we offer such a wide variety of products, some of which are made to order, we work with a wide range of delivery companies. As a result we do not have an online delivery tracking system. We are in the process of working with all parties involved to make this a possibility and hope to offer this to our customers in the near future.

We do however have an enthusiatic team of staff ready to answer you telephone call should you have any questions relating to the status of your order. If you have any questions relating to the delivery of an order please call us on +44 (0)2380 675941 or email us on sales@kidsrooms.co.uk and quote your order or invoice number.