Customer Services
1. Delivery
Please note that we only deliver to the UK Mainland. We hope to widen
our delivery service in the near future so please keep visiting the
site for changes.
We attempt to deliver all orders as quickly as possible,
however, lead times very much depend on the range of products you
choose and whether we can deliver from stock or direct from the manufacturer.
Further details can be found with each product.
Post and Packaging charges apply as follows:
Orders under £200.00 - £4.95 Postage & Packaging Charge
Orders
over £200.00 - Free Delivery
2. Returns - Damaged and Defective Goods
If upon receipt of delivery you find that your goods have been damaged
in transit please notify us immediately by e-mailing sales@kidsrooms.co.uk replacement items will then be requested and sent to you. In the unlikely
event that your items have a defect e.g. missing parts, please advise
so we can arrange a dispatch of replacement parts.
3. Returns - 14 Day Cooling Off Period
Once you receive your order you have fourteen days to decide if you
wish to return it. The 14 days start from the day after the day that
you receive the goods. We will issue a refund equal to the value of
the returned goods. Goods must be in perfect condition and returned in their original packaging.
We unconditionally reserve the right not to refund if the goods are
not returned in a suitable condition. We regret that we cannot accept
items that are part or fully assembled so please ensure you are happy
with the goods before you begin assembly.
4. Cancellations
You have the right to cancel your order at any time before despatch.
5. Making a Purchase
This is an e-commerce site, for your convenience, you can buy any
of our products online using a secure payment method in co-operation
with Secpay.
If, however you do not want to pay online, there is an
alternative.
Simply fill in your details in the downloadable form below, print
it off and post it to Kids Rooms Ltd, Unit 37, Abbey Enterprise Centre, Premier Way, Romsey, SO519DF. You have the choice to pay by cheque (made
payable to Kids Rooms Ltd) or by credit or debit card.
You can also fax your order on +44 (0)1794 515225.

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